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Privacy Policy

This is the privacy policy of BUFFERZONE Limited and its subsidiaries.
We are committed to safeguarding the privacy of your personal data. Please read the following privacy policy to understand how we collect and use your personal data, for example when you contact us, visit one of our websites (each a “Site”), apply for a job, or use our products and services.
Whenever you give us personal data, you are consenting to its collection and use in accordance with this privacy policy.

What personal data do we collect? 
We may collect personal data such as your name, company position, address, telephone number, mobile number, fax number, email address, credit card details, age, IP address, and account usernames.

How do you use my personal data? 
If you provide personal data to us, we will collect that information and use it for the purposes for which you have provided it and in accordance with this privacy policy.

Browsing our Site 
Every time you connect to the Site, we store a log of your visit that shows the unique number your device uses when it is connected to the Internet – its IP address. This tells us what your device has looked at, whether the page request was successful or not and which browser your machine used to view the pages. This data is used for statistical purposes as well as to help customize the user experience as you browse the Site and subsequently interact with BUFFERZONE and our partners. The data also helps us to understand which areas of the Site are of interest, which pages are not being requested, and how many people are visiting the Site in total. It also helps us and our partners to determine which products and services may be of specific interest to you. We may attempt to contact you by using these details if necessary, including, without limitation, when you are using the wrong paths to access the Site or are breaching restrictions on the use of the Site. We may also use this information to block IP addresses where there is a breach of the Terms and Conditions for use of the Site.

Cookies
A cookie is a piece of text that is stored in your browser’s memory by a website, allowing the website to store information on your machine and later retrieve it. Some of our pages use cookies so that we can distinguish you from other users and better serve you when you return to the Site.
Cookies also enable us to track and target the interests of our users to enhance the onsite experience.
For information about the cookies that we use, please refer to the Cookie Information page on the relevant Site.

Job applicants
If you are making a job application or inquiry, you may provide us with a copy of your CV or other relevant information. We may use this information for considering your application or inquiry.
Except when you explicitly request otherwise, we may keep this information on file for future reference.

Partner portal
Our resellers and distributors may visit our partner portal Site. We may use the customer and prospect information provided on that Site to provide products and services.

Account management
If you obtain products or services from us, we may use your contact details and (where applicable) payment information for the purposes of (i) providing training, customer support and account management, (ii) order processing and billing, (iii) verifying your usage of the products and services in accordance with the terms and conditions of your agreement with us, (iv) carrying out end-user compliance checks for export control purposes, (v) issuing license expiry, renewal and other related notices, and (vi) maintaining our company accounts and records.

Product and service related data
If you purchase or use our products or services, we may collect the following types of information: (i) product type, product version, product features and operating systems being used; (ii) processing times; (iii) customer identification code and company name; and (iv) IP address of the device that returns the above information.
We may use such information for purposes that include but are not limited to:

  • Verifying your credentials and compliance with any usage restrictions
  • Carrying out end-user compliance checks for export control purposes
  • Providing the products/services and any associated maintenance and technical support
  • Providing virus, incident and other alerts, and information about product upgrades, updates, renewals and product lifecycle changes
  • Providing maintenance and technical support
  • Generating logs, statistics and reports on service usage, service performance and malware infection
  • Evaluating, developing and enhancing products, services, and our infrastructure
  • Planning development roadmaps and product lifecycle strategies

Some products and services may collect or generate an ID code for each device that reports back to us. This ID code is only used to enable us to distinguish between unique devices so that (i) we do not duplicate reports from the same source; and (ii) we can determine the number of unique devices that are using the products and services. If this ID code is collected together with other information that could identify an individual when combined with the ID code, we anonymize the ID code to prevent this from occurring.
Certain products and services may include features that collect additional personal data for other purposes, as described below. For detailed information, please also refer to the applicable product or service description.

BUFFERZONE Security Products
We may directly and remotely communicate with your protected devices for the purposes of, without limitation (i) applying policy and configuration changes to such devices; and (ii) extracting usage information, service performance information, and logs.
To continuously improve the protection levels in the BUFFERZONE Security products, it may be necessary for us to collect and process certain information relating to you and to users connected to your account. You acknowledge and agree that the information we collect may include confidential and/or personal data, including without limitation (i) names and email addresses; (ii) account usernames; (iii) IP addresses; (iv) usage information; (v) details of changes or attempted changes to executable files, pathnames and scripts, (vi) logs; and (vii) files suspected of being infected with malware. We are committed to safeguarding the privacy of your personal data and will never share this outside BUFFERZONE.
You warrant that you have obtained all necessary permissions and provided the necessary notifications to share the above information with us for the purposes described from all users connected to your account.

BUFFERZONE Cloud Products
We may directly and remotely communicate with your protected devices for the purposes of, without limitation (i) applying policy and configuration changes to such devices; and (ii) extracting usage information, service performance information, and logs.
You acknowledge and agree that it may be necessary for us to collect and process certain information relating to individuals in order to provide the Cloud products, and that such information may include proprietary, confidential and/or personal data, including without limitation (i) names, email addresses, telephone numbers and other contact details; (ii) account usernames; (iii) IP addresses; (iv) usage information; (v) lists of all software, files, paths and applications installed on the device; (vi) details of changes or attempted changes to executable files, pathnames and scripts; (vii) logs of websites visited; (viii) logs; and (ix) files suspected of being infected with malware.

Market research and surveys
If you participate in surveys, we may use your personal data for our internal business and training purposes to improve our understanding of our users’ demographics, interests and behavior, and to measure and increase customer satisfaction.

Marketing and promotions
We (or our resellers or other selected third parties acting on our behalf) may contact you from time to time to provide you with information about products and services that may be of interest to you. All marketing emails that we send to you will follow the email guidelines described below. You have the right to ask us not to process your personal data for marketing purposes, but if you do so, we may need to share your contact information with third parties for the limited purpose of ensuring that you do not receive marketing communications from them on our behalf.

Email communications
We adhere to the following guidelines in relation to our email communications:

  • Emails will clearly identify us as the sender.
  • Emails sent to you for marketing purposes will include an option to unsubscribe from future email messages.
  • You may unsubscribe from all mailing lists, except for any emails regarding legal notices, invoicing, product updates, upgrades or license renewals.
  • Any third parties who send emails on our behalf will be required to comply with legislative requirements on unsolicited emails and the use of personal data.
    We send emails from a number of different domains in both plain text and HTML email formats. Emails are usually sent using sender email addresses at:
    @BUFFER.ZONE
    @email.BUFFERZONESecurity.COM
    @BUFFERZONESecurity.COM

If you receive an email which claims to come from us but does not use these domains, or if you are suspicious that an email may not be approved by us, then please send a copy of the email to support@BUFFERZONESecurity.com so we can investigate.

With whom might we share your personal data?
As a global company, we have international sites and users all over the world. When you give us personal data, that data may be used, processed or stored anywhere in the world, including countries outside the EEA.
We may also pass your personal data to suppliers, service providers, subcontractors, agents, distributors, resellers and other partners, some of whom may be located outside the EEA, in order to provide you with the information, products and services that you requested or otherwise for the purposes described in this privacy policy.
In the event that we receive requests from government departments, agencies or other official bodies, we will only disclose your information if and to the extent that we believe we are legally required to do so (for example, but without limitation, upon receipt of a court order, warrant, subpoena or equivalent).
Except as set out above, we will not disclose your personal data save where we need to do so to enforce our rights.
Whenever we share personal data, we take all reasonable steps to ensure that it is treated securely and in accordance with this privacy policy.

Links
This privacy policy applies to personal data collected by us. If an email or Site contains links to a third-party site, please be aware that we are not responsible for the content or privacy practices of such site. We encourage our users to be aware when they leave our Site, and to read the privacy policies of other sites that collect personal data.

Security
We endeavor to hold all personal data securely in accordance with our internal security procedures and applicable law.
Unfortunately, no data transmission over the Internet or any other network can be guaranteed as 100% secure. As a result, while we strive to protect your personal data, we cannot ensure and do not warrant the security of any information you transmit to us, and this information is transmitted at your own risk.
If you have been given login details to provide you with access to certain parts of our Site (for example our partner portal), you are responsible for keeping those details confidential.

Contact
This is the website of BUFFERZONE Security LTD, a company registered in Israel under company number 513398768 whose registered office is at HaShahar Tower, 4 Ariel Sharon St., Givatayim, Israel.
If you want to request any information about your personal data or believe that we are holding incorrect personal data on you, please contact support@bufferzonesecurity.com.

Notification of changes
This privacy policy was last updated on September 29 2017. We reserve the right to amend or vary this policy at any time and the revised policy will apply from the date posted on the Site. You accept that by doing this, we have provided you with sufficient notice of the amendment or variation.